Geely Auto Australia Privacy policy

Last Updated:11/2024

At Geely Auto Australia Pty Ltd (“Geely Auto Australia,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.geely.com.au (“Website”).

By using our Website, You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

1. What is personal information?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

2. What personal information do we collect and hold?

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Personal Details: name, email address, phone number, address, date of birth
Account Information: login credentials, account preferences; bank account details
Communication history: records of inquiries, feedback, and other correspondence

Usage Information

We automatically collect certain information about your interactions with our Website, such as:

Device Information: IP address, browser type, operating system
Usage Data: pages viewed, time spent on pages, clicks, and other user interactions
Cookies and Tracking Technologies: information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details)

Sensitive Information

Sensitive information is a specific category of personal information that typically requires a higher level of privacy protection. We only collect or hold sensitive information when it is reasonably necessary for our operations, and either you have provided your consent or we are required or permitted to do so under the law.

All sensitive information we collect is handled in strict accordance with Australian privacy law, with safeguards in place to protect your data. This information is used solely for the specific purpose for which it was collected and will not be shared with third parties without your consent, except where legally required.

3. Why do we collect, hold and use your information?

We collect, hold and use your information so that we can:

(a) provide you with products and services, and manage our relationship with you (whether directly or through our related companies and dealers);

(b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;

(d) support your purchase through warranty and road-side assistance (whether directly or through our dealers)

(e) monitor our performance and to help us manage our services

(f) conduct customer and market research and analytics to improve the quality of our products and services

(g) identify and contact individuals who do business with us

(h) assess and process employment applications and manage employment issues

(i) comply with our legal obligations and assist government and law enforcement agencies or regulators; or

We may contact and communicate with you either via telephone, post, facsimile, email (including a private message on your social media profile(s)) or SMS.

4. Do we use your personal information for direct marketing?

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies or our dealers.

Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

How We Use Personal Information for Direct Marketing

With your consent, we may use various channels to deliver direct marketing content, including:

Email: Updates, promotions, and newsletters
SMS: Limited-time offers or alerts about our products and services
Postal Mail: Brochures, catalogs, or promotional materials
Phone: Calls about exclusive offers or products relevant to your interests

Your Choices and Opting Out

You have the right to manage your direct marketing preferences at any time. If you prefer not to receive marketing communications from us, you may:

Unsubscribe: Follow the unsubscribe instructions in any email or SMS you receive from us.
Contact Us: Reach out to our customer support team via info@geely.com.au to update your preferences.

5. How do we collect your personal information?

We will collect your information in a number of ways, such as:

(a) directly from you, when you provide information by telephone, electronic messages (including email and SMS) or filling in forms;

(b) directly from you, via our internet site (requests for information);

(c) from our dealer when you purchase a vehicle, have your vehicle repaired/serviced or make an inquiry of any nature with our retailer network;

(d) from your agents or representatives who act on your behalf;

(e) from competition entry forms or at our promotional activities or sponsored events; from third parties we contract to collect and/or manage data on our behalf;

(f) from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);

(g) from marketing organisations, including through the use of purchased lists;

(h) from industry databases;

(i) from publicly available sources such as the Internet and telephone directories; and from law enforcement, dispute resolution, statutory and regulatory bodies.

Cookies

We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website.

You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

6. How do we store and hold personal information?

We store most information about you in computer systems and databases operated by either us or our service providers or in paper records. We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the Australian Privacy Principles.

7. Who do we disclose your personal information to, and why?

We may transfer or disclose your personal information to entities outside of Geely Auto Australia, including:

(a) our appointed dealers

(b) outsourced service providers who manage services we provide to you including but not limited to:

(d) customer research and customer relationship platforms

(e) financial services and insurance

(f) mailing systems and marketing (including direct marketing as listed above)

(g) market research

(h) government, regulatory and law enforcement authorities and organisations, as required or authorised by law

(i) our related body corporates

(j) the agent(s) of any of those entities referred to above

(k) your employer (where applicable)

(l) our advisors (including consultants, recruitment advisors, legal and accounting advisors)

Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.

Disclosure to overseas recipients

Our related body corporate and some of our service providers may be located overseas and, as a result, personal information collected and held by us may be transferred overseas. The countries in which these recipients may be located will vary from time to time, but currently is China, United Kingdom and the United States of America.

8. Access to and correction of your personal information

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.

9. Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page reflects when this Privacy Policy was last revised. We encourage you to review this policy whenever you visit our Website to stay informed about our data practices.

11. Contact details

If you have questions about this Privacy Policy, your personal information, or to exercise any of your rights, please contact us at:

Geely Auto Australia Pty Ltd

Email: info@geely.com.au

Address: 3.03 SE 02, 1 Eden Park Drive, Macquarie Park NSW 2113